At Benefits Outreach Healthcare and Community Services ("we," "us," or "our"), we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a lead form, request information, schedule an appointment, or communicate with us regarding Medicare, health insurance, life insurance, and related insurance products and services.

By using our website or services, you consent to the practices described in this Privacy Policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Benefits Outreach Healthcare and Community Services does not share customer text messaging opt-in information, including mobile phone numbers and consent records, with affiliates or third parties for their own marketing or promotional purposes.

All text messaging originator opt-in data and consent information are kept confidential and are used only to provide the communications and services you have requested or authorized.

Text messaging opt-in information may be shared with authorized messaging providers, service providers, or subcontractors only when necessary to provide our direct services, including the delivery of text messages, appointment reminders, customer support, and related communications.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

1. Information We Collect

We may collect information that you voluntarily provide to us when you visit our website, submit a form, request information, schedule an appointment, or communicate with us.

Personal Information

This may include:

• Name

• Email address

• Telephone or mobile phone number

• Physical address

• Information provided in connection with an insurance inquiry or request for assistance

• Appointment details and preferences

• Communication preferences

• Records of consent or opt-in actions for communications, including SMS/text messaging and email

We may also collect additional information that you voluntarily provide when requesting information, services, or assistance.

Non-Personal and Technical Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage patterns

• Cookies and similar technologies

• Analytics information

Customer Communications

We may maintain records of:

• Questions and inquiries

• Information requests

• Appointment requests and details

• Communications with our team

• Customer service requests

• Communication preferences

• Feedback and service history

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests for information

• Provide insurance education, consultation, and assistance

• Help you understand available Medicare and insurance-related options

• Schedule, confirm, and remind you about appointments

• Provide customer service and follow-up communications

• Communicate important service-related information

• Send SMS/text messages when you have provided the appropriate consent

• Send email communications in accordance with your communication preferences

• Improve our website, services, and customer experience

• Maintain records of communication preferences and consent

• Protect against fraud, misuse, and unauthorized activity

• Comply with applicable legal and regulatory requirements

Information provided through our website is used to assist with your request for information or services and does not guarantee eligibility, enrollment, coverage, benefits, pricing, or acceptance by any insurance carrier or plan.

3. SMS/Text Messaging and Compliance

Text Message Program

Benefits Outreach Healthcare and Community Services may offer SMS/text messaging communications to individuals who voluntarily opt in to receive text messages.

Depending on the consent you provide, text messages may include:

• Appointment scheduling and confirmations

• Appointment reminders

• Follow-up communications

• Customer care and service communications

• Medicare and insurance-related information

• Event and service updates

• Promotional or marketing communications, when appropriate SMS consent has been provided

Message frequency may vary.

Opt-In and Consent

You will receive SMS/text messages from us only when you have provided the appropriate consent or otherwise authorized communications as permitted by applicable law.

SMS consent may be requested separately through an affirmative opt-in, such as an optional SMS consent checkbox.

We maintain records of applicable opt-in actions and communication preferences.

Providing a telephone number does not automatically mean that you have consented to receive SMS/text marketing messages where separate consent is required.

Opt-Out Instructions

You may opt out of SMS/text messages at any time by replying:

STOP

After opting out, you will no longer receive messages from the applicable SMS messaging program unless you provide consent again, subject to applicable requirements.

Help and Support

For assistance with SMS/text messages, reply:

HELP

You may also contact us using the information listed in the Contact Us section of this Privacy Policy.

Message and Data Rates

Message frequency may vary. Message and data rates may apply.

The number of messages you receive may depend on your appointments, requests, services, communication preferences, and the type of communications you have agreed to receive.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery may depend on your wireless carrier, mobile device, network availability, and other factors outside our control.

Consent Is Not Required for Purchase

Consent to receive SMS/text messages is not a condition of purchasing any product or service.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only as necessary in the following circumstances:

Service Providers

We may work with authorized third-party service providers that assist us with business operations, such as:

• Website hosting and functionality

• Appointment scheduling

• Customer relationship management

• Email communications

• SMS/text messaging services

• Customer support

• Website analytics and technology services

These service providers may receive access to information only as necessary to perform authorized services on our behalf and are expected to maintain appropriate confidentiality and security protections.

SMS/Text Messaging Information

No mobile information, text messaging originator opt-in data, phone numbers collected for SMS purposes, or SMS consent information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to authorized messaging providers, aggregators, service providers, or subcontractors only when necessary to support and deliver the text messaging services or other direct services requested by you.

All other categories of information sharing exclude text messaging originator opt-in data and consent information.

Legal Requirements

We may disclose information when required or permitted by law, including:

• To comply with legal obligations

• In response to valid legal processes

• To protect our rights, safety, property, or operations

• To protect the safety and rights of our customers or others

Business Changes

If our business is involved in a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate privacy protections.

5. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.

Our security practices may include:

• Secure access controls

• Authentication measures

• Reasonable technical and administrative safeguards

• Employee awareness and training

• Monitoring and maintenance of systems

• Secure backup and recovery practices, where applicable

However, no method of transmitting information over the Internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze website traffic and usage

• Understand visitor behavior

• Remember preferences

• Improve website functionality and user experience

• Help us evaluate and improve our services

You may control cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction or updates to inaccurate information

• Request deletion of information, subject to applicable legal and business requirements

• Withdraw consent for future communications

• Opt out of marketing emails by using the unsubscribe link included in applicable emails

• Opt out of SMS/text messages by replying STOP

• Request information about how we process your personal information

To exercise these rights or ask questions about your information, please contact us using the information in the Contact Us section below.

Please note that opting out of marketing communications may not prevent us from communicating with you regarding an appointment, service request, or other transaction you have initiated when such communication is permitted by applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for website functionality, appointment scheduling, communications, and other authorized business purposes.

We are not responsible for the privacy practices of third-party websites that are not operated by {{business.name}}. We encourage you to review the privacy policies of those websites and services.

This Privacy Policy applies to information collected by Benefits Outreach Healthcare and Community Services through our website, forms, services, and authorized communications.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable requirements.

Any updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:

Benefits Outreach Healthcare and Community Services

Phone: 706-312-8507
Email: benefitsoutreachhealthcare@gmail.com
Address: 856 Cotton Avenue, Suite A, Millen, GA 30442
Website: www.benefitsoutreachhealthcare.com

By using our website and services, you acknowledge that you have read and understand this Privacy Policy